Plug in at the counter
Connect USB power and join WiFi from your phone. Put out the included recording disclosure sticker.
A little puck. A clearer picture.
Hear every customer.
Coach every shift.
A tiny counter microphone turns every customer conversation into scores and practical coaching for your team.
Get a free 24-hour reportWe install it. You get the report. No strings.
About an inch square. Powered by USB.
Made for the place conversations happen.
From counter to coaching
One minute to set up.
A whole shift to learn from.
We score every interaction
GreetScore records the rep and customer conversation. It listens to tone of voice as well as the words.
You get coaching, not guesswork
See where each rep needs help, compare locations, and follow the change over time.
The 10 scores
See what went well.
Know what to work on.
Every interaction gets a score across the moments that shape service.
Greeting
Did the customer get a prompt, welcoming hello?
Warmth
Did the rep sound friendly and engaged?
Clarity
Were explanations easy to follow?
Efficiency
Handle time and dead air, with context.
Listening
Talk ratio and interruptions show who got heard.
Accuracy / knowledge
Did the rep give correct, useful answers?
Suggestion / upsell
Were relevant options offered at the right time?
Problem resolution
Did the customer leave with a way forward?
Sentiment shift
How did the customer's tone change from start to end?
Close / thanks
Did the interaction end with a clear, courteous close?
Also flags escalations, profanity, and disputes so managers can review them.
Your shift, in focus
A report you can act on.
Per-rep and per-location scores, peer percentiles, and trends. Put a leaderboard on the break-room TV to make coaching a game.
Front desk / Alex R.
Sample · fictional dataIllustrative daily report · 48 interactions
82 / 100
Overall service score
A starting point for a conversation.
Bars show scores out of 100. Percentiles compare performance with peers; they are a separate measure.
Managers see issues first. Owners see unresolved issues after a grace period, giving the team time to respond.
Built for the front line
Where service happens face to face.
Hotels
See the welcome at one front desk or compare service across a hotel portfolio.
Cafés & restaurants
Hear what happens at the till, from the morning rush to the last order.
Retail
Help counter teams answer questions and handle the moments that need care.
Privacy & trust
Be clear about
what's listening.
Good coaching starts with trust. Tell your staff and customers before recording.
Conversations recorded
for quality assurance.
Counter disclosure sticker included
for quality assurance.
Counter disclosure sticker included
Visible disclosure
Place the included sticker where customers can see it. Each business is responsible for the notices and consent required where it operates.
Encrypted storage
Recordings are stored encrypted to protect customer and staff conversations.
Business-only access
Access is limited to your business owner and authorized managers. Coaching insights belong in a thoughtful review with your team.
Read our draft privacy policy for the proposed data practices.
A few practical questions
Before you plug in.
How long does setup take?
About a minute. Plug the puck into USB power, join WiFi from your phone, and place the disclosure sticker at the counter. For the free 24-hour report, we install one and return with your report.
Does it need WiFi?
Yes. GreetScore uses your WiFi connection and needs USB power at the station. Contact us before a trial if your business uses a guest login page or has network restrictions.
What does it record?
It records the conversation between your rep and the customer at the service counter. Analysis considers the words and tone of voice. Place it at the service point and give staff and customers clear notice before recording.
Who sees recordings and scores?
Your business owner and authorized managers have access. Managers see issues first; unresolved issues go to owners after a grace period. A break-room TV leaderboard lets the team follow scores together.
What does it cost?
Simple monthly pricing per station, with a hardware deposit refunded if you cancel. Email [email protected] for a quote. The first 24-hour report is free, with no strings.
How are scores calculated?
GreetScore analyzes conversation content and vocal tone across the 10 service dimensions above, including timing, interruptions, and sentiment changes. Scores and peer percentiles highlight coaching opportunities. Managers should review the context rather than treat a score as a final judgment.
Start with one counter.
See what you learn.
We'll install a puck for 24 hours and come back with your report.