Effective November 10, 2026

Terms of Use

Acceptance

These Terms of Use govern access to the GreetScore website, devices, and conversation-analysis service provided by Sky Power Services LLC, a Florida limited liability company based in Palm Beach, Florida ("GreetScore," "we," or "us"). By placing an order, starting a trial, or using the service, you accept these terms on behalf of your business ("customer" or "you"). You must be at least 18 and authorized to bind that business. If you do not agree, do not use the service.

A signed order, data processing agreement, or other written agreement may set additional terms. If they conflict, a signed data processing agreement controls privacy and data-processing matters, and a signed order or service agreement controls the specific commercial terms it addresses. These terms otherwise apply. Our Privacy Policy explains our handling of personal information.

The service

GreetScore uses a small microphone device at a business counter to record service conversations and generate transcripts, service scores, alerts, and coaching reports. Features and authorized stations are described in your order. The device requires suitable USB power and WiFi supplied by you. Connectivity, noise, placement, maintenance, or third-party outages can interrupt recording or affect analysis. We do not promise continuous availability or that every conversation will be captured or scored.

The service is offered for United States business use. It is not an emergency, security-monitoring, medical, or legal service. The HIPAA program is in development. Do not record protected health information unless and until we have agreed in writing to the required safeguards and agreements, including a business associate agreement where required.

Accounts

Provide accurate account, station, contact, and billing information and keep it current. Limit access to authorized users, protect credentials, and promptly notify us at [email protected] of suspected unauthorized access. You are responsible for activity by your users and for permissions and displays you configure, including team leaderboards.

We may verify business authority and restrict access reasonably needed to address misuse or security risks. Do not share accounts outside your business or give someone access to recordings they are not authorized to see.

Customer responsibilities

You decide whether recording is lawful at each location and are responsible for notice and consent. Before recording, provide clear, timely notice to customers and employees, display the supplied "recorded for quality assurance" signage prominently, and obtain all consent required by applicable law, including all-party-consent laws. A sticker alone may not meet your obligations.

• Use the service only for lawful business purposes and only in approved service-counter locations. Do not record in restrooms, changing rooms, break areas where privacy is expected, or other private areas.
• Comply with labor and employment laws, employee notice requirements, applicable consultation or collective bargaining obligations, and your own workplace policies. Do not use the service for covert surveillance or unlawful retaliation.
• Give legally required information about recording, AI analysis, retention, and the authorized use of recordings to improve and train the service. Obtain any further permission needed for those uses.
• Maintain lawful rights to the data you submit, minimize unnecessary sensitive information, and respond to individuals' privacy requests as the controller of recordings at your premises. We assist as described in our agreement and Privacy Policy.
• Provide a suitable network and device location, and stop recording if required notice, consent, or another legal basis is absent or withdrawn.

Hardware

Unless an order expressly says otherwise, devices are loaned to you and remain our property. A refundable hardware deposit, if required, is stated in your quote or order. Keep devices reasonably safe, use them as instructed, and do not sell, lend, relocate outside agreed premises, open, tamper with, or reverse engineer them, except where a restriction is prohibited by law.

On termination or our request following a replacement, return loaned devices and supplied accessories within 30 days using the return instructions we provide, unless the order states another period. The order specifies return shipping responsibility. We refund the deposit within 30 days after receiving and inspecting the hardware, less documented charges for missing or damaged items beyond normal wear, to the extent permitted by your order and law. We will explain any deduction. Contact us if you need return instructions or believe a device is defective.

Fees and billing

Subscriptions are billed monthly per station at the price quoted and accepted in your order, plus applicable taxes. Your quote or order sets the number of stations, billing start date, payment method, deposit, payment due date, and any minimum term or special conditions. No ongoing paid subscription begins without your acceptance of its quote or order. Unless otherwise agreed, monthly subscriptions renew each month until canceled.

You authorize agreed recurring charges using the approved payment method. Tell us promptly about billing errors so we can investigate. If an undisputed payment is overdue, we may suspend service after notice and a reasonable opportunity to resolve it. We will give at least 30 days' notice of a price change; it applies to a later billing period, and you may cancel before it takes effect.

Unless your order states otherwise, cancellation takes effect at the end of the current paid month, and partial months are not refunded except as required by law or expressly agreed. Deposits are handled separately under the hardware terms.

Free 24-hour trial report

The introductory report covers one station for a 24-hour trial period arranged with us, subject to installation availability, network suitability, and lawful recording conditions. Installation and the trial report are free, with no obligation to subscribe and no automatic conversion to a paid plan. We agree the trial start, end, and any hardware deposit in advance.

The trial is subject to the same notice, consent, data-use, and acceptable-use requirements as paid service. A report depends on sufficient usable interactions and connectivity; if these are absent, we will explain the limitation and may arrange another trial period. Trial devices remain ours and must be returned or collected at the agreed time. Trial recordings are handled under the Privacy Policy; contact us to end the trial and request deletion.

Customer data and our license

As between you and GreetScore, you retain your rights in the recordings, transcripts, business information, and customer-specific reports submitted to or generated for your account ("customer data"), subject to individuals' rights and applicable law. We retain rights in our devices, software, models, scoring methods, branding, and general service materials. You receive a limited right to use the service and reports for your internal business purposes during the subscription.

You grant GreetScore a nonexclusive license to host, record, copy, transcribe, analyze, and otherwise process customer data to provide, secure, support, and improve the service. This includes using recordings and derived data to train, evaluate, and improve our models and coaching tools, de-identified where practical. The license permits our contracted subprocessors to perform these functions for us, subject to confidentiality, security, our agreement, and applicable law. It does not permit selling personal information or unrelated advertising uses.

You are responsible for authority to grant this license and for all required notices and consents. The license is subject to applicable processor and service-provider restrictions; it does not override a person's rights or a signed data processing agreement. Retention, deletion requests, backups, and the limits of removing information from completed model training are described in the Privacy Policy. After termination, we may retain lawfully de-identified information and improvements already incorporated into the service, subject to those restrictions.

Acceptable use

Do not use GreetScore to break the law, secretly monitor private activity, harass or discriminate against people, infringe others' rights, or upload material you have no right to process. Do not bypass access controls, interfere with devices or networks, introduce malicious code, access another customer's data, or extract our software or models through unauthorized means. Do not resell the service or publish recordings without the necessary rights and permissions. Restrictions on reverse engineering apply only to the extent allowed by law.

Confidentiality

Each party will protect the other's nonpublic information that is identified as confidential or reasonably should be understood to be confidential. Customer recordings and account-specific reports are customer confidential information. Use it only to perform the agreement or exercise rights it expressly grants, and disclose it only to people and contracted providers who need it and are bound by appropriate confidentiality obligations.

These duties do not cover information independently developed, lawfully received without a duty of confidentiality, already lawfully known, or public through no breach. Legally required disclosure is permitted; where lawful, give the other party notice and limit the disclosure to what is required. Confidentiality duties survive termination for as long as the information remains confidential.

AI scores and decisions

Scores, transcripts, sentiment assessments, and alerts are estimates and coaching aids. They may misunderstand words, accents, context, background noise, or tone. They are not proof of misconduct, a diagnosis, or a guarantee of accuracy. You must review the underlying interaction and context and allow appropriate human review.

Do not use AI outputs as the sole basis for hiring, firing, discipline, compensation, promotion, or another employment decision. You remain responsible for decisions affecting employees and customers, for legal requirements related to automated decision-making, and for preventing discriminatory use.

Warranties and disclaimers

Each party represents that it has authority to enter the agreement. You represent that you have the rights and permissions needed for your use and submission of customer data.

To the maximum extent allowed by law, except for express promises in a signed agreement, the website, hardware, service, and outputs are provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. We do not warrant uninterrupted operation, error-free analysis, or any particular revenue, review, compliance, or employee-performance result. Nothing excludes a warranty or right that cannot legally be excluded.

Limitation of liability

To the maximum extent allowed by law, neither party is liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, or lost profits, revenue, goodwill, or business opportunities arising from the service, even if advised they were possible.

Each party's total aggregate liability arising from the agreement is limited to the greater of $100 or the fees paid or payable by you for the service in the 12 months before the event giving rise to the claim. The cap does not limit your payment or hardware-return obligations, your indemnity obligations, either party's fraud or willful misconduct, or liability that cannot legally be limited. These limits apply regardless of the legal theory, subject to a signed agreement that expressly provides otherwise.

Customer indemnity

To the extent allowed by law, you will defend, indemnify, and hold harmless Sky Power Services LLC and its officers, employees, and agents against third-party claims, damages, penalties, and reasonable legal costs arising from your failure to give required notice or obtain required recording or processing consent, unlawful recording placement or use, or violation of others' rights through customer data you provide. This does not cover a claim to the extent caused by our own breach, negligence, or willful misconduct.

We will promptly notify you of a claim, provide reasonable cooperation at your expense, and allow you to control its defense with qualified counsel. You may not settle a claim by admitting our fault or imposing a nonmonetary obligation on us without our written consent, not to be unreasonably withheld. We may participate with our own counsel at our expense.

Termination

You may cancel by emailing [email protected]; cancellation timing follows your order and the billing terms above. Either party may terminate for a material breach that remains uncured 30 days after written notice. We may immediately suspend or terminate access where reasonably necessary to prevent unlawful recording, serious misuse, a security threat, or a legal violation, and will explain the action when legally and reasonably possible.

When service ends, stop using the service, return loaned hardware, and pay fees already due. Request an available export before access ends. We begin the account-ending deletion process described in the Privacy Policy, subject to legal retention requirements. Ownership, permitted retention, confidentiality, accrued payments, disclaimers, liability, indemnity, and dispute provisions survive as their nature requires.

Governing law and disputes

Florida law governs these terms, without applying conflict-of-law rules. Unless mandatory law requires otherwise, the state courts located in Palm Beach County, Florida, or the federal court serving Palm Beach County, Florida, have exclusive jurisdiction over disputes arising from these terms or the service. Each party consents to that jurisdiction and venue. Contact us first to try to resolve an issue directly.

Changes and general terms

We may update these terms by posting a revised version with its effective date. We will notify account contacts of material changes at least 30 days before they take effect unless a legal or security requirement needs an earlier change. Changes do not retroactively alter an existing dispute. If you do not accept revised terms, stop using the service and cancel before they take effect; continued use after the effective date accepts them, to the extent permitted by law.

These terms and the applicable signed agreements form the agreement for the service. A failure to enforce a provision is not a waiver. If a provision is unenforceable, the remaining provisions continue to apply. Neither party may assign the agreement without the other's written consent, except to a successor in a merger or sale of substantially all related assets that assumes the obligations. Neither party is responsible for delays beyond its reasonable control, except payment obligations already due.

Contact

GreetScore is a product of Sky Power Services LLC, Palm Beach, Florida. For account, billing, return, or legal questions, email [email protected].