Plug in at the counter
Connect USB power and WiFi. Display the included recording notice and obtain any required consent.
Hear every customer.
Coaching for every counter, desk and till.
One inch. Every conversation.
- 1 in
- Small footprint
- Plug in, join WiFi
- Ready at the counter
- 10 dimensions
- Every interaction scored
A tiny counter microphone turns everyday service conversations into coaching your team can use.
The rush, coached.
Restaurants & cafés. A better welcome, even at full speed.
How it works.
Every interaction scored
Words and tone become service scores, with the conversation there for context.
Coaching your team can use
Review the shift. Give each rep one clear thing to work on next.
The 10 scores.
The moments that shape every visit.
Greeting
A prompt hello that makes customers feel welcome.
Warmth
A friendly tone through the whole conversation.
Clarity
Answers that are easy to understand and follow.
Efficiency
Time well spent, with fewer unnecessary pauses.
Listening
Room for the customer to finish speaking.
Accuracy
Correct information that helps the customer move forward.
Suggestion
Relevant options offered at the right moment.
Resolution
A useful next step when things go wrong.
Sentiment shift
How customer tone changes through the conversation.
Close
A clear goodbye and a confirmed next step.
Alerts flag escalations, profanity, and disputes for a manager to review.
Managers see it first.
Owners see unresolved issues after a grace period, giving managers time to respond.
Front desk / Alex R.
Daily service report · 48 interactions
82 / 100
Overall service score
Up 4 points from the last shift.
Next shift
Pause before answering. Give each guest room to finish their question.
- Greeting
- 91
91/100 - Warmth
- 72
72/100 - Clarity
- 88
88/100 - Efficiency
- 79
79/100 - Listening
- 76
76/100 - Accuracy
- 90
90/100 - Suggestion
- 65
65/100 - Resolution
- 85
85/100 - Sentiment shift
- 86
86/100 - Close
- 88
88/100
Fictional data for illustration. Scores are coaching estimates.
Where service happens.
Explore all industries →
Drive-thru
Speed and the upsell, measured on every car.
Explore drive-thru →
Auto service
Trust at the service desk sells the repair.
Explore auto service →
Banking
Every teller and banker conversation, coached.
Explore banking →
Clinics
A warmer front desk, better patient reviews.
HIPAA program in developmentExplore clinics →
Aviation & rental counters
From the FBO desk to the rental counter.
Explore aviation & rental counters →Before you plug in.
How long does setup take?
About a minute. Connect USB power, join WiFi from your phone, and put out the disclosure sticker. For the free 24-hour report, we install the puck and return with your report.
Does it need WiFi?
Yes, plus USB power at the station. Tell us before a trial if your network uses a guest login page or has access restrictions.
What does it record?
The conversation between your rep and the customer at the counter, including words and tone. Give staff and customers notice and obtain any required consent before recording. Signage alone may not be enough.
Who sees recordings and scores?
Your business owner and authorized managers. Managers see issues first; owners see unresolved issues after a grace period. A break-room TV leaderboard can show team scores. GreetScore and its contracted providers also process data as described in the Privacy Policy.
What does it cost?
Monthly pricing per station, as quoted, with a refundable hardware deposit. Email us for a quote. The first 24-hour report is free, with no subscription required. See the trial terms.
How are scores calculated?
AI analyzes content and vocal tone across 10 dimensions, including timing, interruptions, and sentiment. Scores and peer percentiles point to coaching opportunities. Review the context; scores are estimates and should never be the sole basis for employment decisions.